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Refund policy

Return Policy:

1.We do not accept returns for custom dresses in size or dresses with any changes requested.
2.For regular sized dresses with no changes, please message me your return request within 5 days of receiving the dress. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
3.We hold the right to refuse any unreasonable returns, such as wrong custom made measurements you provided or standard size which we made right but you chose wrongly, or your event is canceled or the dress is not needed any more, etc.

4.Please must help clear the Custom Taxes. Returned fee will be covered at customer’s end if you do not cooperate withe Tax clearance.
we can't guarantee any tax fee and will not bear any tax fee. All the fees possibly arising out of customs clearance are not covered under the Free Shipping provision.

NOT GOOD ITEMS, GREAT ITEMS✨:Illusion Tulle Off Shoulder Lace Wedding Gowns Big Size Custom Made A Line Long Sleeves Ruched Satin High Slit Bridal Dress PRODUCT PROPERTY:✨ 1: The train is sweep/ brush train.The decoration is lace.We has many styles of our product, like classic.The item type of our product is wedding dresses.The neckline is boat neck.The sleeve style of our product is regular.Our product is from cn(origin).The back design of our product is zipper. ✨ 2: The dresses length is floor-length.The wedding dress fabric of our product is satin.The waistline of our product is natural.The fashion element is simple.The silhouette is a-line. ✨ 3: It is made in jiangsu of cn. REASONS TO BUY:✨ Off shoulder big wedding dress: this off shoulder long lace wedding dress is so cute and flattering on the shoulder.beautiful satin applique design will make you more attractive and charming. ✨ Lightweight and durable: hand-made satin tulle and slit. you can choose any color you like, such as black, ivory, navy blue, red, royal blue, silver, etc. it is perfect for wedding, evening party, prom, homecoming, graduation, cocktail, birthday party, pageant and other special occasions. ✨ Convenient to wear: easy to put on and take off. lace off shoulder prom dress is very convenient for you to adjust the tightness of the wedding dress, and then select the size that suits you according to the size chart. BUYER SAYS:✨ This dress is way more than what we expected!!!! is beautiful and it looks expensive. color, fabric and details are great!!! ✨ This dress absolutely gorgeous. ✨ This dress was an absolute dream! the seller was incredibly communicative especially with regards to my questions. i don't like the tulle at shoulders, the seller helped to remove it and add straps for me, thank you. RELATED INFO:✨ Shoulder size wedding dresses: please refer to the size chart on the left before you order, support custom made. if you need a custom made size or need the dress to be other colors, please contact us via aliexpress. ✨ Wedding dress big sleeves: long sleeves wedding dresses for bride with slit, illusion lace bridal gowns for women is perfect for any special occasion on your calendar.